REFUND POLICY:
ALL SALES ARE FINAL, THIS MEANS THERE ARE NO ABSOLUTE REFUNDS ONCE ORDERS HAVE BEEN PLACED AND SHIPPED.
IF WE PERSONALLY DROP OFF YOUR PACKAGE AND ARE INSTRUCTED TO LEAVE YOUR PACKAGE IN THE MAILBOX AND SUDDENLY IT GOES "MISSING" YOU WILL NOT BE REFUNDED OR GIVEN NEW PRODUCTS!
RETURN POLICY:
ALL SALES ARE FINAL\ NO REFUNDS OR EXCHANGES ON ANY ORDERS THAT HAVE BEEN PLACED, DUE TO SANITARY PURPOSES
WANT TO CANCEL YOUR ORDER?
ONCE YOUR ORDER HAS BEEN PLACED YOU HAVE 3 HOURS TO CANCEL YOUR ORDER. REQUESTING TO CANCEL YOUR ORDER AFTER THE TIME GIVEN (3 HOURS) WOULD RESULT IN YOUR CANCELLATION TO BE DENIED!
WHEN PURCHASING FROM MOROCHA COSMETICS YOU ARE AGREEING TO PARTICIPATE IN OUR POLICIES.
When you purchase from Morocha Cosmetics. You are agreeing to our policies and our processing times.
HOW LONG IS THE SHIPPING?
Due to COVID-19 processing times may differ, our processing times may occur between 2-7 business days. Delivered via CANADA POST, takes up to 3-10 days of delivery!
HOW CAN WE CONTACT CUSTOMER SERVICE?
You may contact customer service at [email protected]
MY ORDER HAS BEEN DELIVERED, BUT IT IS NOT HERE, WHY?
If this situation occurs, make sure to contact your local post office bringing with your tracking information. Our pride is packaging your orders with extra care and love. we always make sure your order is packaged well and in great condition before shipping it. HOWEVER, once we ship your orders, WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES!
Happy Shopping!!